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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Consult with client and determine grooming needs.
   • Respond to customer request or proactively offer additional grooming services to enhance client service experience and appearance.
   • Determine, through discussion and questioning, scope of grooming services required.
   • Explain different services and obtain client agreement to proceed.
2. Groom facial areas.
   • Maintain client and operator comfort, safety and hygiene throughout service according to organisational procedures.
   • Select and prepare equipment and appropriate attachments to suit the grooming service.
   • Position and adjust client head and neck during service to enable ease of access to head and facial areas.
   • Use scissors or clippers and over-comb cutting techniques to trim eyebrows to a neat appearance.
   • Use scissors or clippers and over-comb cutting techniques to trim moustache, if present, to a neat appearance.
   • Use trimmers to trim ear hair to a neat appearance.
3. Shave front of neck area.
   • Identify contraindications to proceeding with shave and explain any present to client.
   • Apply conditioning oil and hot towels to soften hair.
   • Apply a wet lather of shaving cream to neck area under beard line.
   • Apply shaving strokes with razor at appropriate angle with skin stretched taut.
   • Shave neck area in a logical pattern and in direction of hair growth to avoid tearing skin.
   • Treat blood spots according to relevant skin penetration regulations and organisational procedures.
   • Apply hot then cold towels on completion of shave.
   • Apply after shave products to complete service.
4. Finalise and review service.
   • Review service outcomes against client expectations and confirm client satisfaction with result.
   • Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least five clients, recommend general grooming services and cumulatively complete the following services which consistently achieve desired outcomes to client satisfaction:

trimming eyebrows

trimming moustaches

trimming ear hair

front of neck shave under beard line.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of tools and techniques used for precision grooming of eyebrow, moustache and ear hair

contraindications to shaving:

contagious disorders of the skin

abnormal skin conditions

presence of blemishes or moles

sunburn

the effects on skin and hair of:

pre-conditioning products and hot towels

after-shave conditioning products and cold towels

shaving patterns and directions, in relation to hair growth, and the impact on the finished result

cleaning techniques and uses of cleaning and disinfection products for grooming and shaving equipment

basic aspects of local government, state or territory health regulations for:

hygiene and infection control for grooming and shaving

skin penetration

use of razor types, with emphasis on the prohibition of straight razor use

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for grooming, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate grooming and shaving tools to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

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